Frequently Asked Questions
Everything you need to know about bringing Tulip home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small home decor takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 7-14 business days, including professional assembly and packaging removal.
Do you offer a warranty on Tulip furniture?
Yes, all our furniture pieces come with a 2-year limited warranty covering structural integrity and manufacturing defects. Fabric and upholstery are covered for 1 year under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that custom-made or 'made-to-order' furniture pieces are final sale and cannot be returned.
Can I request fabric swatches before making a purchase?
Absolutely. We offer up to five complimentary fabric swatches so you can see and feel the materials in your own lighting before committing to a larger purchase.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will contact you 24-48 hours in advance to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through Affirm to help you pay over time.